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    How is Customer Satisfaction Achieved in Social Media?

    Published: March 06, 2019

    Customer satisfaction makes a big difference in success. If the customer is satisfied with the product or service bought, will bring more customers to the business and thus sales will increase.

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    How is Customer Satisfaction Achieved in Social Media?

    • 1. Slide1 How is Customer Satisfaction Achieved in Social Media?
    • 2. How to ensure customer satisfaction? How to ensure customer satisfaction? Customer satisfaction makes a big difference in success. If the customer is satisfied with the product or service bought, will bring more customers to the business and thus sales will increase.
    • 3. Slide3 Take customer complaints seriously. Respond to complaints as quickly as possible. Even if you cannot solve the problem in a short time, you should also inform your customers frequently about this issue. Be Sensitive to Complaints
    • 4. Slide4 Providing customers with different payment options will affect sales positively. It has become a necessity for banks to have installment options. The variety of payment options such as payment by Credit Card, money order, EFT, payment at the door will satisfy the customers.
    • 5. Reasons And Expectations That Encourage Customers To Buy Reasons And Expectations That Encourage Customers To Buy Consumer Advice Specific brand Discovering New Product Easy Returns Wide Product Stock Secure Payment Eligible delivery terms Reasonable price Sales in Other Countries
    • 6. Slide6 Ensuring a regular new and loyal customer flow is of great importance. There are many ways to ensure long-term customer satisfaction. One of the most well-known among them might be to offer them special gifts.
    • 7. Slide7 One of the factors affecting customer satisfaction is the after-sales process. There may be problems with the product coming wrong or late delivery. To avoid this, the sales and return requirements must be clearly defined on the site.
    • 8. Slide8 Establishing slightly different sentences than usual for customer satisfaction will help you deliver excellent customer relationships. Multiple appearances of your products offer will increase the value and respect of your customers to your brand. Your being open to suggestions and comments made by your customers to other potential customers will play an important role in increasing your brand value and sales. Always remember your customers after their first purchases or keep a record. Your customers, who feel special, will be more cordial to you.
    • 9. Slide9 One of the classic habits of the customers is the company address and telephone information requests. Address and telephone information is very important for customers to trust the site. Having a site's fixed address and telephone information will ensure trust in the eyes of customers.
    • 10. Slide10 Customers should be able to access the products they want through the right category. To do this, the site must have a product search feature. An online support line needs to be established to immediately respond to customers' pre- sales and after- sales questions. The information about the photos and product contents of the products must be made completely and accurately.