INTRODUCTIONuOttawa.ca INTRODUCTION Many organizations use a system for generations. These organization sometimes suffer because of old complex systems that couldn’t work together and some of these technologies are really diffucult to adapt to allow them communicate each other or share the knowledge between more advenced systems. Organizations could change their old systems to new one but the cost would really expansive. The changing in a system needs infrastructure, effort and work power. Also there is a really important data for company that they can’t accept to lose or be stolen from someone. 2
System IntegrationuOttawa.ca System Integration System integration is a good way the solve most of problem. In past the biggest system integration was connecting computer hardware components. Now integration came into software, data and communucation as well. When a company learn about a new technology it affect them in many different way. Moreover different system integration methods affects organizations in various ways. 3
Effects of Information Technology (IT) on organizationsuOttawa.ca Effects of Information Technology (IT) on organizations IT affects strategic choices and creates opportunities and problems that managers need to address in several aspects of their business. IT changed the business landscape in better way. Key impacts of technology for managements are: •Business strategy - collapsing time and distance, enabling electronic commerce •Organization Culture - encouraging the free flow of data. •Organization Structures - creating networking and virtual firms a reality. •Management Processes - providing support for complicated decision making processes. •Work - dramatically changing the character of professional and currently managerial work. •The Workplace - allowing work from home and on the move, as in telework.
Reason Expert’s System Integration uOttawa.ca Reason Expert’s System Integration Expert store used to have its own IT system, several of them are homemade. The amount of knowledge required to be processed through these systems raised with time and brought about tremendous pressures to the systems. Additionally, the retail stores were receiving a steady stream of email, post, faxes and phone calls from management and suppliers. These problems created a need for system integration.
BACKGROUNDuOttawa.ca BACKGROUND 6 •System integration •Point to Point Integration •EAI (Enterprise application integration) •Middleware
System integrationuOttawa.ca System integration Integration is that the act of bringing together smaller components into a single system that functions mutually. •Point to point integration •EAI (Enterprise application integration)
Point to Point IntegrationuOttawa.ca Point to Point Integration This is the basic, traditional approach. It’s used as a result of its simple and quick, definitely viable for situations wherever we've few systems to integrate. In a point-to-point architecture, integrating systems needs integration code for every interface. However, as you integrate additional applications, you get a complex situation.
EAI (Enterprise application integration)uOttawa.ca EAI (Enterprise application integration) EAI offers comprehensive capabilities for integrating applications and data resources both within and between academic organizations for economical productivity and accountability. EAI share data and processes while not making comprehensive changes to the applications or data structures and additionally decrease the quantity of interface points.
MiddlewareuOttawa.ca Middleware The EAI architecture uses a central system (middleware) known as a “hub”. Middleware provides generic interfaces through which the integrated systems are able to communicate. Middleware performs tasks such as routing and passing data.
Qualitative ResearchuOttawa.ca Qualitative Research The aim of qualitative research is to describe, analyze and understand completely different behaviors of people or teams in a study object. Qualitative research involves the studied use and collection of a spread of empirical materials case study, personal expertise, introspective, life story, interview, observational, historical, interactional, and visual texts-that describe routine and problematic moments and meanings in individuals’ lives.
Data Collection MethodsuOttawa.ca Data Collection Methods Data collection is the process of gathering and measuring information on targeted variables in an established systematic fashion that then allows one to answer relevant questions and evaluate outcomes. Information may be collected primarily through documents and people. •Interviews •Key Informants
InterviewsuOttawa.ca Interviews Interviewing is that the most typical technique used for information collecting in most forms of qualitative research. It happens usually within the form of person- to-person encounters.
Key informantsuOttawa.ca Key informants The aim of key informant interviews is to gather information from a large range of people including community leaders, professionals, or residents who have firsthand information about the community.
RESULTSuOttawa.ca RESULTS 18 •System integration at Expert •Point to point architecture •EAI architecture •Business Intelligence
System integration at ExpertuOttawa.ca System integration at Expert In Expert there were many systems and the issue was technical platform comprises for many systems, according to the IT manager. •ASW: is an Enterprise Resource Planning system developed by IBS (International Business Systems). •BD900: is developed by ADS Anker systems and is used by all the retail stores for selling purposes such as payment operations, finding out prices and stock levels, purchasing and ordering of items etc. •Expert.se: is the organization’s website. Information can be found on products in both text and picture form. •Picture Bank (BildBank): All product data and pictures are stored in that system. •eXnet: is Expert’s intranet which is developed by Tankbar and provides the retail stores with company information such as product catalogue, campaigns, system information.
Point to point architectureuOttawa.ca Point to point architecture In the beginning, Expert used point to point system integration widely in the organization. Pictures/photos are transferred to Expert.se from Bildbank by point to point system. Moreover Money transaction with credit cards and bankcards also was transferred by this architecture. However this architecture was very costly.
EAI architectureuOttawa.ca EAI architecture Expert changed their architecture to EAI architecture slowly. The systems that already used in old architecture named Expert.se, Bildbank, ASW and eXnet were gradually integrated to EAI system.
Business IntelligenceuOttawa.ca Business Intelligence IBS developed software to support the distribution of gods between retail stores. It helps accessing, remodeling, cleaning and storing of data that come from multiple sources. The stored data may be analyzed, saved or exported to standardized formats. Further, this tool provides the possibility to import external data and is simple to work with.
CONCLUSIONuOttawa.ca CONCLUSION 23 As a result of system integration, the administration work has been automated. In addition there has been a decrease in money payments and a rise in the use of credit and bank cards and an increase in work related to such transactions. This could have been much more difficult without system integration. The coordination between retail stores increased and Employees have better channeling of information in retail stores. Because of system integration employees’ phones, faxes and emails usage decreased, they can access most of needed information. Manual counting is no longer necessary because employees can learn stock status directly through system. However there are some activities that cant facilitated. Because of that system can develop further.