Unhappy Customer

Unhappy Customer

• 1. Unhappy Customer Unhappy Customer
• 2. Coping With Unhappy Customer Coping With Unhappy Customer
• 3. Coping With Unhappy Customer Coping With Unhappy Customer If we don't know how to win an unhappy customer, we may not have a customer to strive for. So the most important topic common to all companies is to win unhappy customers.
• 4. Think like a customer and look like customer Think like a customer and look like customer Rate the incident off as think of as a customer.
• 5. Train your employees to communicate with a difficult and unhappy customer. Train your employees to communicate with a difficult and unhappy customer.
• 6. Suggest a solution Suggest a solution A solution proposal that the two sides can agree on should be proposed.
• 7. Summarize your complaints Summarize your complaints So, the customer makes sure you understand.