What is a Chatbot?

What is a Chatbot?

• 1. What is a Chatbot? What is a Chatbot?
• 2. History of chatbots History of chatbots That the first conversational bot was written in the USA in 1966. It was implemented by Joseph Weizenbaum, the computer scientist of the Massachusetts Institute of Technology, and was named Eliza. The chatbot misled people, so authentic the communication with it was.
• 3. History of chatbots History of chatbots In the early 90’s, the Turing test, which allows determining the possibility of thinking by computers, was developed. A person talks to both the person and the computer. The goal is to find out who his interlocutor is  a person or a machine. This test is carried out in our days and many conversational programs have coped with it successfully.
• 4. What is chatbot and what is it for? What is chatbot and what is it for? A chatbot (also known as a talkbot, chatterbot, Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test.
• 5. What is chatbot and what is it for? What is chatbot and what is it for? Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.
• 6. Why does a business need chatbots? Why does a business need chatbots? There are reasons for that like getting rid of routine tasks and simultaneous processing of multiple requests from users. Besides, a tremendous speed of processing users’ requests with chatbots helps to gain customers’ loyalty. Consumers also benefit from chatbots and they are getting increasingly interested in this technology. A study presented at the 4th International Conference on Internet Science in November 2017 identified reasons why people choose to interact with chatbots.
• 7. Why does a business need chatbots? Why does a business need chatbots? According to this research, the main factors that motivate people to use chatbots are; §Productivity: Chatbots provide the assistance or access to information quickly and efficiently. §Entertainment: Chatbots amuse people by giving them funny tips. §Social and relational factors: Chatbots fuel conversions and enhance social experiences. §Curiosity: The novelty of chatbots sparks curiosity.
• 8. How a Chatbot Works? How a Chatbot Works? The ability to identify the user’s intent and extract data and relevant entities contained in the user’s request is the first condition and the most relevant step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to provide the correct answer.
• 9. How a Chatbot Works? How a Chatbot Works? Returning the response: once the user’s intent has been identified, the chatbot must provide the most appropriate response to the user’s request. The answer may be: üA generic and predefined text, üA text retrieved from a knowledge base that contains different answers, üA contextualized piece of information based on data the user has provided, üA disambiguating question that helps the chatbot to correctly understand the user’s request.
• 10. Why chatbots are important? Why chatbots are important? Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customer’s engagement process and operational efficiency by reducing the typical cost of customer service.
• 11. Why chatbots are important? Why chatbots are important? To be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.
• 12. Thank You Thank You Sources:https://medium.com/swlh/what-is-a-chatbot-and-how-to-use-it-for-your-business-976ec2e0a99f, https://www.wikizero.pro, https://www.expertsystem.com/chatbot/