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    What is a Chatbox?

    Published: October 01, 2018

    Chatboxes are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatterboxes use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database

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    What is a Chatbox?

    • 1. What is a Chatbox? What is a Chatbox?
    • 2. Description A chatbox is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test.
    • 3. Description Chatboxes are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatterboxes use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.
    • 4. Description Chatbox is an integrated messaging ecosystem where businesses create and automate personalized, results- oriented conversations across texting, chat, and social channels.
    • 5. Description When you put an open mic or an empty text box in front of your customers, you need a platform that can handle all of the idiosyncratic ways we humans communicate.
    • 6. Reasons To Have A Chat Box On Your Website Reasons To Have A Chat Box On Your Website In this fast-paced world, there is nothing more important that responding to your website’s visitors than speed. People want answers and they want them immediately. If your company is like most, your staff is swamped doing everything it can to stay one step ahead of the day’s tasks. Yet, you want to make sure your brand is personable and caring. This is where the chat box comes in. Visitors love them.
    • 7. A Live Chat Box Fulfils a Customer’s Need for Answers A Live Chat Box Fulfils a Customer’s Need for Answers You’ve done a good job getting the visitor to your site. Now it’s time to alleviate their frustration, find a solution to their problem or and inform them so they can make the next step. And while you are providing the ultimate experience for your website visitor, you are also able to gather information on ways to improve your company’s services and/or products.
    • 8. A Live Chat Box Fulfils a Customer’s Need for Answers A Live Chat Box Fulfils a Customer’s Need for Answers To do this requires having a trained team. They must be knowledgeable about your inventory and how to navigate your website. You can provide them with scripts, Q&As, cheat sheets and even have training sessions so they are prepared for any questions that may arise.
    • 9. A Live Chat Box Fulfils a Customer’s Need for Answers A Live Chat Box Fulfils a Customer’s Need for Answers Make sure they are personable and representing your brand in a fast and friendly manner. They are the face of your company at this point. This is also a good time to promote your social to get positive feedback from online visitors. Basically, the chat representative just needs to remind your visitors to leave a comment on your Facebook page.
    • 10. Live Chat Box Will Help You Outshine Your Competition Live Chat Box Will Help You Outshine Your Competition If a customer is satisfied with your service, he is less likely to move on to your competition. Remember, your competitors are only a click away. This is your chance to show your visitor how your company provides excellent customer service and go the extra mile to help them find the answers they are looking for. But, if they do go to your competitor’s website, after chatting with you, if there is no chat box, that’s an instant ding.
    • 11. Live Chats Decrease Company Expenses Live Chats Decrease Company Expenses Live chat software saves time and money. It lowers the average interaction time, which is especially important if your company has a call center. It increases efficiency by allowing chat reps to handle several chats simultaneously, which reduces the need for excessive people power. Plus, when employees are spending less time on the phone, they typically are spending more time completing daily tasks.
    • 12. Live Chats Decrease Company Expenses Live Chats Decrease Company Expenses Chat boxes are a trend that is here to stay. Use it on your website to your advantage. With all work you have done to make a great looking and functional website, once you have your visitor on your site, use chatbox to promote your brand, create a new customer, and gather the information you could use for marketing at a later date.
    • 13. Thank You Thank You Source:http://www.porterpr.com/3-reasons-to-have-a-chat-box-on-your-website/